While our support team will be available 24×7 for your emergency tickets we want to bring you up to date what you can and what you can’t expect during our company scheduled holiday seasons.
So what can you expect during our Holidays ?
- Our Sales department will be closed (Sales includes: all new services bought and upgrades but also includes i.e. transfers of websites to our servers, also Invoicing and Payments)
- Our Dutch Support will not be available, please use our English ticket queue.
- Our International Ticket Queue is available 24×7, while limited staffed we will answer each ticket as soon as possible. Please do keep this to emergency tickets only.
During the below date our Sales team is not available and support will be limited available for emergency tickets only (i.e. server down, service down)
20 July till 31 July 2018
Please do note that we will assist you whenever possible during these times but also try to respect the holidays of our employees; if you have a problem we help that is who we are, but sometimes things may not be urgent and we gladly help you with that as from the 1st of August again.
From 1st of August up to 19th of August our sales will be limited available but we will assist you with any sales related questions as soon as possible, this time will also be used to answer questions which may have come in during the sales closure mentioned above.