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happy holidays schedule

Holidays of 2016 / 2017

While our support team will be available 24×7 for your emergency tickets we want to bring you up to date what you can and what you can’t expect during our company scheduled holiday seasons.

So what can you expect during our Summer Holidays ?

  • Our Sales department will be closed (Sales includes: all new services bought and upgrades)
  • Our Dutch Support will not be available, please use our international ticket queue for any important ticket you may have.
  • Our International Ticket Queue is available 24×7, while limited staffed we will answer each ticket as soon as possible. Please do keep this to emergency tickets only.
Sales and support will be limited available during the following dates
(emergency ticket support only):

 

  • Christmas & New Year Holiday 24 December 2016 till 6 January 2017
  • Easter Holidays 14 April till 28 April 
  • Summer Holidays 12 July till 25 August (this will be adjusted when we have the exact dates, but will be within in this period)
Sales will be limited available during the following dates:
(Support is limited but will answer your tickets as soon as possible)

 

  • Carnival Holiday 27 February till 3 March
  • Ascension Day Holiday 25 May till 26 May
  • Whitsun Holiday 5 June
  • Study day 6 June till 7 June

For a full list of special holidays you may also refer to our knowledge base providing with list of dates we might be limited reachable.

But most for all we want to wish everyone around the world great Summer holidays season. And we will fully back to assist you with any new services you may need to setup as from 20th of August.

 

Summer Holidays of 2016

Summer Holidays 2016 are almost here, and while our support team will be available 24×7 for your emergency tickets we want to bring you up to date what you can and what you can’t expect during this period.

So what can you expect during our Summer Holidays ?

  • Our Sales department will be closed from 28 of July to 15 of August.
    (Sales includes: all new services bought and upgrades)
  • Our Dutch Support will not be available, please use our international ticket queue for any important ticket you may have.
  • Our International Ticket Queue is available 24×7, while limited staffed we will answer each ticket as soon as possible.

Sales will be limited available during the following dates:

We will work on your sales tickets, but we are limited staffed during this period, things can take longer as usual.

  • Summer Holidays 20 July – 27 July 2016 (from 28 of July  till 15th of August sales is closed) as well as 18 and 19 of August
  • Summer Holidays 20 August till 5 September 2016

For a full list of special holidays you may also refer to our knowledge base providing with list of dates we might be limited reachable.

But most for all we want to wish everyone around the world great Summer holidays season. And we will fully back to assist you with any new services you may need to setup as from 20th of August.

 

Opening times Holiday Season

Sales will be closed on the following days, our support team is available for emergency issues as usual 24×7 all days of the week

Sales Opening times during the Holiday Season & Support availability

18/12/2015 Friday ; sales closed ; support team available for urgent issues
24/12/2015 Thursday ; sales closed ; support team available for urgent issues
25/12/2015 Friday ; sales closed ; support team available for emergency issues only.
26/12/2015 Saturday ; sales closed as normal; support team available for emergency issues only.

From 28/12/2015 till 30/12/2015 sales will be limited available ; support team available for urgent issues.
From 31/12/2015 till 03/01/2015 sales closed ; support team available for emergency issues only.
From 04/01/2016 till 08/01/2015  sales will be limited available ; support team available for urgent issues.

Note that sales is never available during the weekends, only during business hours from Monday till Friday from 09:00 CET till 16:00 CET, outside these hours sales support is not a guarantee however we often do look in our mailboxes and assist where possible.

We wish everyone happy holiday season and a great 2016

Summer Holidays 2015

Dear customers, please note that during July 16th and August 8th 2015 our Sales and Administration will be closed for Holidays.
While our support department will be available 24×7 during this time some technical tasks related to Sales or Administration may take longer to be resolved.

Even though the sales department is closed we will try to assist you the soonest possible with any issues assigned to these departments.

Thank you for your understanding and if you go on holidays yourself; Happy Summer Holidays !

Holiday Season – Limited Sales Support

The Summer holidays have started and as every year this means our Sales and Administration department will be limited available.

Please note that sales and administration will be closed from 12th of July 2014 till 31st of July 2014 ; during this period our sales team may answer your inquiries when possible but answers may take longer as you are used to.

Our Technical support team is available 24×7 as usual through our ticket system.