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Summer Holidays Schedule 2017

A kind reminder to all our customers about our Sales and Support during the year, while we work 24×7 to keep everything running smoothly we have some weeks in the year we have limited or no sales agents available. Hiring more in the future is possible but not if this would mean raising our prices. Hence we have holiday schedule.

Sales and support will be limited availability during the following dates
(emergency ticket support only):

  • Summer Holidays 14 July till  7 August
  • 15th of August

Please keep the emergency tickets to a real emergency, we are glad to assist you with these issues 24×7, for other tickets you can create them and we will work on them as from the 7th (or earlier when a support engineer is available for non emergency tasks).

Holiday Schedule Reminder

A kind reminder to all our customers about our Sales and Support during the year, while we work 24×7 to keep everything running smoothly we have some weeks in the year we have limited or no sales agents available. Hiring more in the future is possible but not if this would mean raising our prices. Hence we have holiday schedule.

Sales and support will be limited available during the following dates
(emergency ticket support only):

  • Easter Holidays 14 April till 28 April  (24×7 emergency ticket support only)
  • Summer Holidays 12 July till 25 August (this will be adjusted to a much shorter period when we have the exact dates due to internal planning, but within in this period)

Updated our support portal

supportportal-newAs some of you may have noticed our support portal has been upgraded yesterday, while most of the work is done behind the screens the portal itself did get a makeover as well. We believe everything has not a clearer place and a more clean look overall, making it easier for you to see your products and find the information you may need.

Not only is the site more responsive as it was before, it will also make it easier for us to implement new features to improve our support and invoicing. A few small things which have changed:

  • The look of the support portal, browse around and see the many graphical changes.
  • Contextual sidebars in the support portal
  • Client notifications, an easy way to see if you have open invoices or almost expiring domains.
  • Backend changes to make it easier for our support team to assist you.
  • Invoice filenames now include 040Hosting in front of them, if you had multiple invoices from different hosting providers you may have gotten duplicate filenames or just confusing invoice numbers. Now you can see at a glance which invoice is ours.

And hopefully we are able to provide more integration soon, making www.040support.nl your one stop for anything regarding your web hosting account with 040Hosting.